Privacy Policy

PIAS – Parent, Young People or Professional Request Form

Being transparent and providing accessible information to individuals about how we use personal information is a key element of the Data Protection Act and the General Data Protection Regulation (Regulation (EU) 2016/679).

The information being processed

PIAS is collecting:

• Service user contact details
• Nature of the request for support
• Details given by parent

For the purpose of:

• Providing appropriate support to service users
• Analysis service requests.

This information will be used for:

• Allocation of caseworkers and appropriate support to service users
• To identify gaps in service delivery

Information Sharing

Service users will complete a consent form with us which if they agree we will share data to support reason why they have contacted PIAS.

We will only ever share your information if we are satisfied that our partners or suppliers have sufficient measures in place to protect your information in the same way that we do.

We will never share your information for marketing purposes.

Retention Periods

We will only keep your information for 6 years.

Purpose of Processing Personal information

The Data Protection Act 2018 and the EU General Data Protection Regulation ensure that we comply with a series of data protection principles. These principles are there to protect you and they make sure that we:

• Process all personal information lawfully, fairly and in a transparent manner.
• Collect personal information for a specified, explicit and legitimate purpose.
• Ensure that the personal information processed is adequate, relevant and limited to the purposes for which it was collected.
• Ensure the personal information is accurate and up to date.
• Keep your personal information for no longer than is necessary for the purpose(s) for which it was collected.
• Keep your personal information securely using appropriate technical or organisational measures.

Your Rights

You have certain rights under the Data Protection Act and the EU General Data Protection Regulations (GDPR), these are:

• The right to be informed via Privacy Notices such as this.
• The right of access to any personal information the council holds about yourself.
• The right of rectification, we must correct inaccurate or incomplete data within one month.
• The right to erasure. You have the right to have your personal data erased and to prevent processing unless we have a legal obligation to process your personal information.
• The right to restrict processing. You have the right to suppress processing. We can retain just enough information about you to ensure that the restriction is respected in future.
• The right to data portability. We can provide you with your personal data in a structured, commonly used, machine readable form when asked.
• The right to object. You can object to your personal data being used for profiling, direct marketing or research purposes.
• You have rights in relation to automated decision making and profiling, to reduce the risk that a potentially damaging decision is taken without human intervention.

Consent

During your contact with PIAS you will be informed of how you, or your children’s information will be used.

We will seek your consent prior to working with you. If there is a legal reason, as outlined under the Data Protection Act, we may not require your consent to share information, for example:

• To protect a child, a vulnerable adult, or member of the public
• Where the disclosure is necessary for the purposes of the prevention and/or detection of crime.
• Tax or duty assessment
• Required by court or law

Your personal and sensitive data will only be stored and processed on servers based within the United Kingdom.

Data Controller

Plymouth City Council is registered as a data controller with the Information Commissioner’s Office (registration number: Z7262171).

Contact details for the council’s data controller are:

Data Protection Officer, Plymouth City Council, Ballard House, West Hoe Road, Plymouth Pl1 3BJ.

Email: dataprotectionofficer@plymouth.gov.uk